I have not received an order confirmation, has my order been placed successfully?
Your order confirmation will generally arrive within an hour of the completion of your order. Make sure to also check your spam folder if you have not received it yet. If it has not arrived, check whether the purchase amount has been deducted from your account. If this is the case, you can safely assume that the order has been successful. You can also find your order number in the payment reference.
Please inform us if you have not received confirmation a few hours after placing your order, so we can let you know if everything has gone well.
