What should I do if I received the wrong item?

We apologize for the inconvenience! If you've received an incorrect item, please reach out to us at support@gentcause.com with the following details:

• Your order number, full name, and shipping address
• A photo of the incorrect item along with its packaging
• The name of the item you were supposed to receive

Once we have this information, we’ll arrange for a free replacement right away. We aim to make sure you receive the correct item as quickly as possible!